Our clients’ comments:

“Cathy Dwyer at Bebington train station working with Merseyrail did a really great job today not only did she accept my bad attitude at first she also complimented me too, I am praising her impeccable customer service skills to have patience with me. She did a great job!”

Merseyrail customer taking part in recent survey

“The report read very well and demonstrated the value of the work. Many thanks”

Director of Communications, large acute hospital, North West England

“Lots of learning for us in the videos which go beyond just the industrial relations issues. It flags up for us the future direction of travel”

Michael Connelly, Corporate Affairs Director, Abellio

“Thanks for your work on this. The team have been pleased with the results”

Sarah Sperring, Marketing Manager, Merseyrail, Liverpool

“Just want to extend a massive thank you for all of your work and support over the last year – you and your team have been brilliant to work with…Hope we can work together in the future”

Philippa Nolan,Commercial Project Co-ordinator, Culture Liverpool

“Many thanks David – take a bow yourself – it was your consultation report that kicked it all off”

Michael Doran, Communications Manager, Liverpool BID

“Thanks for your report it makes good reading and prepares the ground for the next stage”

Bill Addy, Chief Executive, Liverpool BID

David Murray addressed Liverpool Hope Marketing students
“The students benefited greatly from an industry guest lecture on Market Research”

Ian McKenna, Senior Professional Tutor, Liverpool Hope University Business School

“There’s been a lot of interest in this report”

Clare Olver, Mersey Forest

“With the project taking on a new dimension midway through the fieldwork, I reckoned that, if I had awarded the job to a different consultancy, they would have struggled to complete it”

Mel Heiligers, Director, Meet4Research, Holland

“The report is fantastic. I think it will be incredibly useful for future programme planning”.

Outcome – this led to funding being granted for the provision of sporting facilities in socially deprived parts of Liverpool.

Liam Corcoran, Operations and Business Development Manager, Merseyside Youth Association

“Thank you so much for achieving this. It is very much appreciated and we know how much you had to juggle to do it. Well done to you and the team”.

Outcome – the campaign was extended with findings from the research informing the intervention.

Pippa Sargant – Social Marketing Consultant, Cheshire and Merseyside Public Health Collaborative Service

“The project group met yesterday to discuss the survey results . . .

. . . and overall we found it to be extremely useful to help us reaffirm our internal diagnostics as well as identify key areas to include in our recruitment programme as well as our training curriculum. We found the quotes particularly useful, so thank you very much for this. Thanks again David to you and the team for this fantastic work”.

Angela Philip – HR Project Manager, Close Brothers

“Thank you so much . . .

. . . and please pass on our thanks to the team for providing great customer service!”

Jan McDonald – Customer Service Manager, Merseyrail

“We’ve had some really positive feedback from the CEO . . .

. . . of the commercial division, which incorporates both asset finance and invoice finance. The results have provided the team with really useful insights so I’d like to thank you for your support with this piece if work.”

Sarah Parkins – Digital Marketing Executive, Close Brothers

“Regarding your impressive effectiveness . . .

. . . I have one question: – are you able to carry out 10 additional interviews?”

Marcin Rzepka – Research Director, PMR, Poland

“The Murray Consultancy applied a ‘ground breaking’ methodology . . .

. . . which has enabled us to plan the provision of Primary Health Care for the next few years.”

Outcome – Six Neighbourhood Health Centres and a NHS Treatment Centre were built in Liverpool.

John Prescott – Head of Evaluation and Planning, Liverpool Primary Care Trust

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